This is a part time student position at Texas Performing Arts. Both work study and non-work study students are encouraged to apply. Position is available to continue throughout student tenure.
The Receptionist answers questions, provides direction, and offers clerical support with general administrative tasks to the entire organization. The Receptionist will also assist with various tasks to improve the efficiency and flow of the back stage area. This posting is for consideration in the Administrative, Loading Dock, and/or Front of House Locations. Some duties and responsibilities are specific to one or the other area.
Duties and responsibilities include: acting as the first point of contact for guests entering the Bass Concert Hall lobby, assisting guests both in person and over the phone with issues relating to upcoming performances and general information about Texas Performing Arts, greeting guests as they enter, having an overall understanding of Texas Performing Arts in order to transfer callers and respond to e-mails appropriately, providing superior customer service, assisting in routine data collection and processing, performing data entry/retrieval functions, representing Texas Performing Arts with a pleasant and professional demeanor, assisting with shipping and receiving of packages for guest services, providing customer service for vendors and patrons with parking needs to the facility, monitoring the front of house area on show days by allowing and denying access to guests according to the rules of each show, assisting in setting lobbies up for events, providing clerical support, and arriving on time for work and maintaining a reliable attendance record.
Required qualifications include: availability to work scheduled shifts during normal business hours, excellent communication skills, accuracy in spelling, grammar, and punctuation, self-motivation, detail-oriented, basic computer skills, strong independent and collaborative work ethic, responsible, dependable, and punctual behaviors, enjoyment of working with people of varied backgrounds, and proven ability to think quickly on one's feet to solve challenges as they arise.
Preferred qualifications include: the ability to lift 25 pounds regularly, an interest in the performing arts, an interest in venue operations, volunteer coordination, and/or customer service, and previous customer service work.
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