Job Summary
The IT Support Specialist is responsible for providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering exceptional customer service to internal and external stakeholders.
Key Responsibilities
•\tRespond to help desk tickets and provide timely technical support for hardware, software, and network issues.
•\tInstall, configure, and maintain computer systems, peripherals, and software applications.
•\tPerform routine system updates, patches, and security checks.
•\tTroubleshoot and resolve issues related to operating systems (Windows, macOS, Linux) and common applications.
•\tAssist with network connectivity problems, including LAN, Wi-Fi, and VPN configurations.
•\tMaintain IT asset inventory and ensure proper documentation of equipment and licenses.
•\tSupport remote users and provide guidance on IT best practices.
•\tCollaborate with other IT team members to escalate and resolve complex technical problems.
•\tEnsure compliance with organizational IT policies and security standards.
•\tCreate and maintain knowledge base articles for common issues and solutions.
Qualifications
Education:
•\tHigh School Diploma or equivalent (required)
•\tAssociate or Bachelor’s Degree in Information Technology, Computer Science, or related field (preferred)
•\tRelevant certifications such as:
•\tCompTIA A+ (required or strongly preferred)
•\tCompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation (preferred)
Experience:
•\t1–2 years of experience in IT support, help desk, or technical troubleshooting roles
•\tHands-on experience with operating systems (Windows, macOS, Linux)
•\tCommon productivity software (Microsoft Office Suite, email clients)
•\tBasic networking concepts (TCP/IP, DNS, DHCP)
•\tFamiliarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools
Skills:
•\tStrong problem-solving and analytical abilities
•\tExcellent communication and customer service skills
•\tAbility to work independently and as part of a team
•\tBasic understanding of cybersecurity best practices
Preferred Competencies
•\tAbility to manage multiple tasks and prioritize effectively
•\tStrong attention to detail and documentation skills
•\tAdaptability to new technologies and willingness to learn
Work Environment
•\tStandard business hours with occasional after-hours support for critical issues
•\tOffice-based with remote support
•\tAbility to travel domestically
•\tAbility to lift/move equipment up to 25–40 lbs; occasional travel to sites or data centers.
...What youll need to succeed as a CUSTOMER SERVICE REP at XPO Minimum qualifications: ~1 year of related work experience and call center environment ~ Excellent typing and 10-key skills ~ Experience with Microsoft Office ~ Availability to work a variety of shifts...
...Assistant General Manager 414 N MAIN ST, Saluda, SC To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Assistant General Managers to make them feel like family with smiles, teamwork and dedication. If you're an experienced restaurant...
...Hybrid supporting enterprise IT for our War-fighter customer who... ...'s status as the "Land of the Free" every day, at work, or at... ... Profit Sharing Plan Free Training & Development Subscription Tuition... ...including recruiting, hiring, placement, promotion, termination,...
...you will have the opportunity to form close connections with Cast Members and watch neighbors become friends. While our Guests take home happiness, the legends of O`ahu will become as much a part of them as they are of you. Responsibilities : Troubleshoot Equipment...
...Now Seeking Caregiver Applicants Home Helpers Home Care of Bellingham is looking for quality and skilled professionals with compassion.... ...Laundry Meal Prep Required qualifications: Current CNA and/or HCA certifications Valid Driver's License and Auto...