Job Description

Quality Assurance Manager

Lead the development and execution of complex quality assurance programs that support operational performance and risk mitigation. Collaborate with business leaders to implement innovative solutions, monitor contractual agreements, and drive operational excellence through strategic initiatives and data-driven insights.

Responsibilities:

• Generate innovative solutions through focus groups, collaboration, and data analysis that positively impact business performance.
• Recommend strategic improvements by leveraging deep knowledge of quality assurance best practices, policies, and procedures to mitigate risk and enhance the customer experience.
• Independently lead or support large, long-term strategic projects across cross-functional teams, including compliance and audit initiatives.
• Perform quality assurance and quality-on-quality reviews for complex business processes to ensure compliance with state and federal regulations, Sarbanes-Oxley (SOX), System and Organization Controls 1 (SOC 1), and internal quality standards.
• Develop and present robust reporting to inform leadership of gaps and trends, driving measurable business outcomes.
• Establish, execute, and monitor corrective action plans to address service level agreement gaps and ensure compliance.
• Identify and implement new processes that challenge convention and improve customer and employee experiences.
• Support leadership in onboarding and mentoring newly hired quality assurance staff.
• May assist in refining reporting tools and adapting to evolving quality requirements.

Qualifications:

• Bachelor's degree in business, finance, or a related field, or equivalent work experience
• Five years of experience in quality assurance or business operations roles related to quality
• Experience in leading complex projects and developing strategic solutions
• Ability to collaborate cross-functionally and influence business outcomes
• Strong communication, organization, and analytical skills
• Proficient in Microsoft Word, Excel, and other Microsoft Office tools

Preferred Qualifications:

• Experience in employee benefits or group insurance industry
• Experience in quality assurance roles with a focus on root-cause analysis
• Experience in developing and implementing quality assurance programs
• Experience utilizing and implementing Lean Six Sigma methodologies
• Experience in data analysis
• Experience in project management or leading complex process improvement initiatives
• Management experience

Working Conditions:

• Hybrid

Compensation:

The salary for this position generally ranges between $75,000-$90,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer:

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits:

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package:

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits:

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs

Inclusion & Diversity:

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back:

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

Transamerica's Parent Company:

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

* As of December 31, 2023

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