Job Description

Remote Medical Assistant-Healthguide

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

We are currently only considering candidates that reside in the eastern PA area as this role will require occasional local travel.

Job Description

At Guidehealth, we're reimagining what healthcare feels likepersonal, connected, and full of empathy. As a Healthguide, you're serving as the vital bridge between patients and their care teamshelping people overcome barriers, navigate their health journeys, and live healthier, more confident lives.

What You'll Be Doing

• Building trusted relationships that empower patients to take control of their health.
• Engaging through calls, texts, and emails to connect patients with the right care, close care gaps, and solve real-world health challenges.
• Partnering with physicians, nurses, and care teams to coordinate care and improve outcomes.
• Capturing each interaction accurately in the electronic health record (EHR) to ensure seamless communication.
• Supporting medical practice partners while contributing to a culture of empathy, accountability, and continuous learning.
• Traveling occasionally (1015%) in the Eastern and Central Pennsylvania area for in-person engagement and conducting retinal eye exams (paid training provided).

Qualifications

What You'll Need To Have

• Certified or Registered Medical Assistant or Certified EMT with 2+ years of experience.
• Demonstrated exceptional empathy, communication, and listening skills.
• Ability to thrive in a remote environment while collaborating with cross-functional clinical teams.
• Experience navigating EHR systems (eClinicalWorks, Epic, Athena, or Cerner) and Microsoft Office with ease.
• Experience managing multiple priorities with strong attention to detail and follow-through.

Additional Information

The base pay range for this role is between $21-$24 per hour paid bi-weekly.

ALIVE with Purpose: How We Thrive at Guidehealth

At Guidehealth, our values come to life in everything we do.

• We are Driven by Accountabilitygrounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.
• Always Growing, Always Learningstaying curious and continuously improving inspires us to shape a better future for healthcare.
• With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve.
• At Guidehealth, Every Voice Matterswe believe our collective strength is rooted in the unique perspectives of each team member.
• And through Empathy in Action, we build stronger connections with those who count on us.
• This is what it means to be ALIVE with purpose. This is how we thrivetogetherat Guidehealth.

BENEFITS:

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

COMPENSATION:

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT:

Diversity, inclusion, and belonging are at the core of Guidehealth's values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

OUR COMMITMENT TO PROTECTION OF PATIENT AND COMPANY DATA:

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth's custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

REMOTE WORK TECHNICAL REQUIREMENTS:

Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

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