Job Description
The Glyph Product Support Technician independently executes and/or oversees repairs to product returned for warranty service, handles product issues, recovering client data, shipping, and receiving of RMAs and any other duties as requested by management and/or required to maintain operation of the Glyph Service Department.
PRODUCT SUPPORT TECHNICIAN PRIMARY RESPONSIBILIITIES
- Troubleshoot and repair product returned via RMA.
- Recover/restore client data.
- Interact with Engineering and Product Development as requested, reporting on recurring product issues.
- Recommend new or revised service policies and procedures regarding handling warranty and non-warranty service matters.
KNOWLEDGE AND SKILL REQUIREMENTS
- Experience with audio recording and film editing environments (content creation applications, Pro Tools, Logic, Final Cut, Media Composer, proficiency in audio, video, and photography workflows) a major plus!
- The ability to write code for data recovery and understanding Linux are both a major plus!
- Familiar with Mac OS as well as Windows PC (Linux a plus!). IT experience a major plus.
- Detail-oriented and ability to follow guidelines and instructions.
- Ability to multi-task and work with minimum supervision.
- Problem solving skills as well as an ability to prioritize work demands.
- Two years of college or equivalent post-high school computer education.
- Identifies opportunities and implements actions to continually reduce wasted time, money, and resources from assigned tasks.
- The ideal candidate must also have technical expertise in fixing and repairing computers and external hard drives. Versed in both Windows and Mac (Linux is a plus plus!).
...Remote Destination Travel Specialist | Flexible Hours 3 days ago Be among the first 25 applicants This range is provided by Destination... ...Makers. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $35...
...where we offer you an accurate and comprehensive insight into the operation and management of a corporate aviation department at one of the... ...that are selected will spend a week in July at P&G's Global Flight Operations in Cincinnati, Ohio. You will spend the first three...
Job Description Job Description Description: About Larson Capital Management LLC Larson Capital Management LLC is a private equity real estate firm focused on creating long-term value through strategic investment, disciplined underwriting, and hands-on asset management...
...Job Description Job Description PLUS Incentive & Rich Benefit Plan Position Summary The Digital Marketing Manager is a key role responsible for the strategy, execution, and optimization of Olympic Hot Tub's digital marketing efforts. You will work closely with...
...Want to build a brighter, bolder future and cultivate your career?Join Ecolabs team and help create a world in which we all thrive. Ecolab is seeking an Bulk Filler to join our teamin Joliet, IL.In this hands-on position,youllcontribute to the reliability...