Job Description

New Business Policy Representative - Life Insurance

Position Locations: Lincoln, Nebraska, United States; Cincinnati, Ohio, United States

Area of Interests: Insurance

Full-Time/Part Time: Full-time

Job Description

This position is responsible for the issuance, administrative functions, and customer service on cases, products, and plans for the enterprise. The incumbent must interpret and fulfill all requirements necessary for accurate processing, while following current procedures in accordance with industry/state regulations, internal/external audit recommendations, and compliance directives.

Position Location: This is a hybrid role working partially in-office and partially from home. This can be based out of our Lincoln, NE or Cincinnati, OH office.

What you do

• Researches customer needs and problems and develops informed, innovative solutions. Provides decisive action within defined parameters of authority to build customer loyalty while maintaining the financial and procedural integrity of the case and proactively communicating with customers.
• Fields customer inquiries and provides empathy and patience with all customers.
• Possesses a working knowledge of the functions and systems across the organization as they relate to administrative functions.
• Communicates with producers and customers, providing support on their various cases.
• Meets or exceeds service standards with respect to accuracy, turnaround time, and overall quality of products and services.
• Responsible for account reconciliation by utilizing appropriate systems.
• Corresponds with Legal and Compliance departments as necessary for assistance in handling complex cases and customer complaints.
• Handles and completes special assignments and projects within provided timeframes.
• Must stay abreast to product and case education and associate training and coaching; identifies and resolves system and processing related issues.

What you bring

• H.S. Diploma or GED is required.
• Life insurance experience is preferred.
• 0-2 years of experience is required.

What we offer

Ameritas offers a meaningful mission, great benefits, and a vibrant culture. We are an insurance, financial services and employee benefits provider focused on helping people get more out of life.

Benefits at Ameritas cover health and well-being, time for family and community, professional growth, and opportunities to give back to the community. Examples include:

• 401(k) Retirement Plan with company match and quarterly contribution
• Tuition Reimbursement and Assistance
• Incentive Program Bonuses
• Competitive Pay
• Flexible Hybrid work
• Thrive Days - Personal time off
• Paid time off (PTO)
• Health Benefits: Medical, Dental, Vision
• Health Savings Account (HSA) with employer contribution
• Well-being programs with financial rewards
• Employee assistance program (EAP)
• Professional development programs
• Leadership development programs
• Employee resource groups
• StrengthsFinder Program
• Matching donations program
• Paid volunteer time - 8 hours per month
• Generous paid maternity/paternity leave; fertility, surrogacy and adoption assistance
• Backup child, elder and pet care support

An Equal Opportunity Employer

Ameritas is committed to an inclusive culture and diverse workplace, and is an Equal Opportunity/Affirmative Action Employer that hires based on qualifications and merit, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

About this Position's Pay

The pay range posted reflects a nationwide minimum to maximum and will be determined based on factors including role, location, experience, and qualifications. This position is eligible to participate in our comprehensive benefits package and Short-Term Incentive Plan.

Job Details

Pay Range: $18.32 - $29.31 per hour

Pay Transparency

Ameritas provides pay range information to promote fairness and transparency in compensation practices.

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