Job Description

Position Summary Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC), and Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and building restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements. Key Duties/Responsibilities Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels to ensure sufficient development and talent; implements training on workstations; identifies internal candidates for management and Team Leader roles. Works with restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain; creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance while adhering to Company procedures; recognizes and rewards employees appropriately. Understands and utilizes JIB systems, processes, and tools; complies with all state and federal labor laws and regulations. External Service: Manages daily activities to achieve excellence in restaurant operations. Ensures guests receive an exceptional experience by properly training employees and holding the restaurant team accountable for consistently delivering excellent guest service and food quality. Monitors adherence with all JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed to continuously improve the guest experience. Maintains visibility and interaction with guests; responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance. Serves as a role model for excellent guest service. Higher Profits: Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each period, including I&E, quality and service reports, health inspections, HACCP, etc.; identifies trends and consults with management on implementing action plans for improvement; uses data to analyze business results; develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the JIB brand. Monitors costs and adherence to budget and restaurant goals. Selection Skills/Qualities Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; ability to manage with integrity, honesty, and trust that promotes the Jack in the Box culture and values and embraces the Service Profit Chain and "My Promise To You"; demonstrates high ethical standards; treats employees and guests with respect; actively listens and communicates timely, clearly, and accurately with management team and team members. Remains calm under pressure and effectively manages challenging situations. Training/Coaching/Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides time for learning; identifies employees’ potential and fosters development for promotion; demonstrates patience and commitment toward development of values, performance, and recognition. Guest Focus: Passionate about providing a high-quality guest experience; understands guests' perspectives and focuses efforts on ensuring consistent, quality service that exceeds expectations. Food Quality/Safety: Demonstrates strong awareness of food quality and safety, and restaurant cleanliness; committed to consistently serving great food to guests; demonstrates ability to utilize systems and perform duties within established structure. Business Management: Adjusts to multiple demands and change; understands change management and maintains urgency; makes high-quality decisions and exercises discretion; attends to priorities, delegates, and follows up; well organized in all aspects of job performance. Performs other related duties, tasks and responsibilities as required and assigned. Qualifications Education - High School Diploma, G.E.D. or equivalent required. Associate's or Bachelor's degree preferred. Experience - Internal Promote: Minimum of 1+ year as a Shift Leader or 1 year as an Assistant Manager in a customer service environment; must be 100% certified in all workstations. External Recruit: Minimum of 3 years as an Assistant Manager with some P&L responsibility. Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Assistant Manager training classes; ServSafe certified. Effective verbal and written English; excellent interpersonal skills; basic math skills; analytical ability; strong organization and planning skills. Self-starter; willingness to accept responsibility. Working knowledge of PCs and related software. Valid driver’s license, insurance, and use of personal vehicle for deposits and travel as required. Demonstrates integrity and ethical behavior. Physical Requirements - Ability to stand and walk 85-95% of shift; lift and carry 10-65 lbs; move throughout the restaurant; operate restaurant equipment and drive a motor vehicle; operate a computer keyboard. Competencies Organizational Competencies - Customer Focus; Dealing with Ambiguity; Learning on the Fly; Problem Solving. Position Competencies - Composure; Confronting Direct Reports; Developing Direct Reports and Others; Ethics and Values; Hiring and Staffing; Integrity and Trust; Managerial Courage; Motivating Others; Priority Setting; Drive for Results; Self-Knowledge; Sizing Up People; Building Effective Teams; Managing Vision and Purpose. Reasonable Accommodation Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. #J-18808-Ljbffr Giants Baseball & Softball Camps

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