Job Description

Front Office Specialist - Maternal Fetal Medicine @ Kennestone

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How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of whats possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in peoples lives.

Day (United States of America)

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStars patients and customers. This includes greeting customers, registering patients at check?in and check?out, answering telephones, scheduling appointments, cash management, and administrative functions that support the practices operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi?task while communicating with various customers.

• In adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• Answer incoming calls; direct to appropriate personnel, take messages when appropriate within the EHR, handle non?clinical processes, and schedule patient appointments as requested.
• Communicate quickly and often with patients if there is a delay or wait for patient care.
• Work with both clinical staff and providers in a team approach.
• Manage patient call wait times; be alert to queues in the system, respond to voicemails and messages timely, offer options to call patients back if they are on hold too long.

• Register and schedule patients for appointments; ensure insurance eligibility through Experion, check in patients, scan insurance cards and IDs into the EHR, and ensure completion of all necessary paperwork.
• Collect co?pays and any outstanding balances, adhering to the WMG LD90 cash management policy.
• Manage cash allowance; verify opening balance, ensure all correct change and collections are made and accounted for, accurately balance superbills/posting reports with bank bag for each daily close.
• Check patients out; collect any deductibles or self?pay account balances, set up payment arrangements on balances, and schedule next appointment visits.
• Contact patients for appointment reminders.

• Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick?ups, and other clinic requests.
• Other duties as assigned by management.

Performs other duties as assigned.

Complies with all WellStar Health System policies, standards of work, and code of conduct.

• High School Diploma, General or Equivalent

• 1?2 years administrative front office experience in a physician practice or health care setting Preferred
• Previous customer service experience Required

• Computer skills essential.
• Medical terminology including coding needed (CPT?4, ICD?9, and HCPCS) Preferred.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.
• Must be able to communicate and understand verbal and written English and display a positive attitude while working in a team setting.

Seniority level

Entry level

Employment type

Full?time

Job function

Other

Industries

Hospitals and Health Care

Job Tags

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