Job Description
About Us Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books - all in one connected platform backed by real human support.
About the Role We're looking for an experienced fraud analyst to support the overall fraud strategy and operations, working alongside and supporting the Fraud lead as a critical member of the fraud team. As a core member of the team, you will have a unique opportunity to learn and apply your previous experience, design and innovate fraud systems, while conducting data analysis and being actively engaged cross-functionally. You will help lead efforts to build a best-in-class program that directly supports a seamless and frictionless client experience while reducing fraud risk exposure and protecting against fraud loss.
Responsibilities: - Analyze fraud alerts and cases to identify and prevent fraudulent activity.
- Assist customers by preparing and responding to inquiries related to fraud investigations and supporting the resolution of fraud incidents.
- Document investigation processes and outcomes to maintain audit-ready records
- Maintain department productivity goals and quality standards.
- Collaborate with the Fraud team to support and refine our operations, working cross-functionally with Client Services, Financial Operations, Compliance, and Transaction Monitoring teams.
- Maintain regular communication with team members to ensure maximum efficiency in recovery efforts and support ongoing strategy management
- Deep dive into individual fraud event vectors to perform root cause analyses
Qualifications: - 2+ years of experience in fraud risk and/or payments operations in banking and/or financial services
- Experience using systems such as Excel, Google Workspace, Looker, and Slack
- Excellent written and verbal communication skills
- Ability to work independently, capable of taking ownership and acting as the primary contact for fraud-related issues when needed
- Familiarity with compliance and payment regulations, including Reg E, NACHA, AML/BSA, KYC/CIP, OFAC, FinCEN, and related frameworks.
- Ability to work Monday-Friday, 12 PM - 8 PM ET / 10 AM - 6 PM MT
Nice to Have: - Experience within Micro SMB/SMB business cards, payments, invoices, lending, or related financial industries
- Experience in high-growth startups, specifically global fintechs and/or neobanks for corporate clients
- Experience with U.S. fraud payments risk for ACH, Card, Checks, and Wires with a global or large financial institution, and key understanding of common fraud typologies
Our people are our most valuable asset. The salary range for this role is
$60,000 - $90,000 in Salt Lake City. Base salary may vary depending on relevant experience, skills, and business needs. In addition to base pay, Rho offers equity, healthcare benefits, and paid time off.
Diversity is a core value at Rho. We're passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers, and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho'ers with ongoing professional growth opportunities.
Job Tags
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