Job Description

About the Company

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide. Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Position Summary:

We are seeking a dynamic and experienced UPS Field Service Engineer to join our team. This is an exceptional opportunity for a self-motivated and results-driven professional to contribute to our rapidly growing organization. As a UPS Field Service Engineer, you will work at the forefront of power technology, utilizing your skills and experience in UPS, power distribution units, and power systems maintenance. You will play a pivotal role in providing technical support to our customers, ensuring the highest level of service and satisfaction.

Key Responsibilities:

As a field service engineer you will be responsible for the following duties:

• Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within their respective regional coverage area.
• Render technical on-site and phone assistance to customers
• Perform general and preventive maintenance on Uninterruptable Power Supply systems.
• Provide analysis, troubleshooting recommendations, and escalated technical support.
• Respond to emergency calls at customer’s request
• Strive to provide all customers a 'first time fix' for their equipment
• Provide accurate and timely communication to internal and external customers
• Keep current on Safety Field Change Notices and Service Tips
• Provide accurate and timely reporting of expense reports, Field Service Reports etc.

Qualifications:

• Bachelor's or Technical Degree in Electrical Engineering, Electronics, or equivalent military training
• 3-5+ years of experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s / Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment
• Previous military experience and training a plus
• Working knowledge of OHM's law and electronic theory required
• Prior field service experience required
• 3 phase/480v experience required
• Familiarity with electrical/electronic test equipment and fundamentals
• Ability to read and interpret electrical line diagrams and blueprints
• Ability to evaluate the operating conditions of equipment
• Standard computer skills including MS Outlook, Word, and Excel
• Mechanical aptitude
• Clear, concise, written and verbal communication skills
• Ability to interact comfortably with all levels of internal and external customers
• Must have the ability and self-motivation to manage one's own schedule
• UPS OEM factory training or experience in Liebert (Vertiv) / Emerson, APC / MGE, or Eaton / Power ware, Toshiba, Mitsubishi a plus

Physical/Work Environment:

• Must have a valid driver’s license with an acceptable driving record and reliable transportation and pass a pre-employment drug screen.
• Ability to lift and/or move up to 100 pounds for short durations.
• Ability to kneel or crouch periodically.
• Ability to stand for extended periods of time.
• Ability to travel for multiple days either by car or flight as projects require
• Coordinate multiple tasks simultaneously while maintaining 100% safety awareness.
• Lifting heavy objects and stretching above your head.
• Willingness to travel at least 80% of the time locally or regional depending on client

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