Job Description

At Lanham Partners, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Entry Level Client Success Associate Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Entry Level Client Success Associate Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Entry Level Client Success Associate role was made for you!  

Responsibilities of a Entry Level Client Success Associate: 

• Establish and maintain long-lasting business and client relationships in person
• Identify, troubleshoot, and provide clients with resolutions to their issues and concerns in a face-to-face setting
• Maintain open communication between our clients, their consumers, and our Entry Level Client Success Associate Team 
• Utilize product knowledge to upsell products and services as needed, and assist our sales team in new client acquisitions 
• Provide clients with an individualized purchasing experience and utmost customer service 
• Coordinate with the sales team to ensure that process orders are completed and installation dates are set 
• Document the client’s contact information, ensure their purchase order is correct, and submit all information to our Senior Client Success Associates 
• Collaborate with fellow Entry Level Client Success Associate and other Customer Service and Sales team members to ensure that all sales targets are met 

The Ideal Candidate for the Entry Level Client Success Associate: 

• High School Diploma or equivalent certification required 
• Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred 
• 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred 
• People-oriented and passionate about building relationships 
• Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members 
• Results-driven and self-motivated to improve interpersonal skills 
• Practices active listening and is empathetic to client’s concerns
• Solution-oriented and takes initiative in resolving unexpected challenges

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