Job Description

Overview

Early Morning Stocker/Customer Service-Seasonal role at Michaels Stores. Store - BAY-SAN MATEO, CA.

Deliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organizations vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Qualifications & Skills

• Retail and/or customer service experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor to engage in the interactive process for reasonable accommodations
• Public retail store setting; some areas climate controlled; some outdoor work if assigned; frame shop contains glass cutter and heat press; nights, weekends and early mornings

Work Environment

• Public retail store setting; climate controlled in most areas; some stock rooms may not be climate controlled

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.

Compensation

Total Base Pay Range For This Position: $18.75 - $22.00

Company & Benefits

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. Michaels is an Equal Opportunity Employer. We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. For more information, visit mikbenefits.com.

Legal & Accessibility

Michaels is the best place for all things creative. Michaels is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations as needed. If a reasonable accommodation is required to participate in the job application or interview process or to perform the essential functions of the job, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

Employment Type

• Part-time

Job Function

• Administrative

Industries

• Retail

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