Desktop Support Technician (Frankfort) Job at Quantam, Frankfort, KY

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  • Quantam
  • Frankfort, KY

Job Description

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Service Desk Technician . Candidates must be able to work fully onsite at our clients data center in Frankfort, KY, which is a cubicle environment. Candidates who are recent college graduates or close to finishing with a degree in an IT-related field are highly preferred for this position.

Job Description:

We are seeking a Service Desk Technician for our clients Technical Services Team in Frankfort. See below for the type of position and hours needed.

CSD Business Hours:

  • Position Hours: 7:30am-4:30pm Monday through Friday. Perfect Attendance and Some Saturdays are required.

Required Skill Sets:

  • One year of IT experience as a Help Desk or Desktop Support Technician with experience providing desktop support duties and troubleshooting skills. Excellent customer service skills.
  • Excellent Attendance is required for this position.
  • Customer services skills and temperament.
  • No foul, abrasive or condescending language used over the phone.
  • No argumentative demeanor.
  • Takes ownership, not defensive about blame.
  • Empathetic
  • Patient with upset and/or angry customers.
  • Good Communication Skills
  • Problem solver (troubleshooting skills)
  • Critical thinker
  • Trainable
  • Self-starting and Initiative
  • Able to simplify explanations so that the customer understands.

Desired Skill Sets:

  • Experience in customer service-oriented workplace.
  • IT experience and knowledge in the following.
  • Desktop Support (Onsite and remote)
  • Windows 7 and 10 Operating System
  • Mapping network drives.
  • Global Protect support
  • General NAS knowledge
  • Office Suite (particularly Outlook 2013 or higher)
  • Application knowledge (adobe, java, etc.)
  • Preferred ServiceNow Ticketing System experience and knowledge base writing.
  • Experience in phone center and/or helpdesk work.
  • Experience working in a lively and ever-changing environment (adaptability).
  • Experience working with, and as an active part of, a lively team (team player).
  • Multi-tasking ability
  • Documentation skills (clear, concise)
  • Experience with Active Directory (our most used tool to reset passwords).
  • Experience with remote support or desktop support.

Job Tags

Hourly pay, Part time, Work at office, Remote work, Monday to Friday,

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