Job Description

Location: Phoenix, AZ

Travel: Occasional

Hours: 30-40 hours/week

Hire Type: Long-term contract (possibility to convert full-time)

Core Responsibilities:

• Providing routine support of the desktop environment by providing client support when required.
• Performing appropriate routine maintenance of desktop systems (ex: patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, etc.
• Participating in the resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed.
• Understanding of Group Policy, Application Deployment, and monthly desktop Operation System patching via InTune and Configuration Manager.
• Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures.
• Building relationships with clients to better support their needs.

Must-Haves:

• Minimum of three years experience in a technical support environment.
• Fundamental knowledge and experience with the ITIL framework (incident management).
• Fundamental knowledge of the desktop operating systems (Windows 10 and onwards).
• Fundamental knowledge of Microsoft InTune and Microsoft Azure.
• General desktop analyst skills.
• Experience in providing support to business users and fellow employees.
• Experience supporting remote locations.
• Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required.
• Good working knowledge of Microsoft Windows 10/11, Intune, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support.
• Good understanding of computer workstation hardware and troubleshooting skills

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