Client Support Specialist Job at Southeast Asia Food Group "SAFG", New York, NY

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  • Southeast Asia Food Group "SAFG"
  • New York, NY

Job Description

Job Description

Southeast Asia Food Group is an Asian produce and grocery distributor based in Gowanus,

Brooklyn, NY. We are looking for an energetic, outgoing and self-motivated individual to join our

team as a Customer Service Associate.

The Customer Service Associate’s primary role will include, but not limited to:

• Taking and entering customer's orders via email, phone, and voicemail.

• Communicate cross-functionally with other departments to assist with customer order

related inquiries - e.g. inventory, product information, logistics/delivery, and new product

sourcing requests.

• Work together with the Logistics and the Warehouse teams to ensure accurate

processing and shipping of orders.

• Help update customer data, including but not limited to customers: best email for

invoices, primary contact, shipping address, billing address, etc.

• Fulfill customer requests will include, but not limited to:

  • Generating a customer return authorization,
  • Providing pricing or quotes,
  • Sending customer payment link and statements,

• Reviewing and processing newly submitted customer credit application by:

  • Checking the customer’s credit references,
  • Making sure that the delivery and billing addresses are correct,
  • Make sure that all required contact information is filled out and correct,
  • Creating the new customer in our database,
  • Assign a price level to the new customer
  • Notify and ensure the Logistics team to assign a zone for the new customer,
  • Notify the sales representative who covers the customer’s area.

• All tasks that are assigned by management.

Candidate must have demonstrated the following in prior work experience:

• Attention to detail and a strong work ethic;

• Ability to communicate effectively via telephone and email with customers & internal

teams

• Ability to work in a fast-paced team environment,

• Ability to work a flexible schedule occasionally - e.g. providing teammate PTO coverage

on nights or weekends.

• Ability to stay organized and handle multiple tasks.

Language requirement - Candidate must be able to communicate fluently in English and

Mandarin, Cantonese, or Korean.

Education Level - Bachelor's degree in Business or related fields from an accredited institution

is a plus.

Southeast Asia Food Group, operates 24 hours a day, 6 days a week. The ideal candidate must

be flexible to accommodate business needs. Start time of 6am.

Job Tags

Work experience placement, Flexible hours, Night shift, Weekend work,

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