Job Description

Job Description

Southeast Asia Food Group is an Asian produce and grocery distributor based in Gowanus,

Brooklyn, NY. We are looking for an energetic, outgoing and self-motivated individual to join our

team as a Customer Service Associate.

The Customer Service Associate’s primary role will include, but not limited to:

• Taking and entering customer's orders via email, phone, and voicemail.

• Communicate cross-functionally with other departments to assist with customer order

related inquiries - e.g. inventory, product information, logistics/delivery, and new product

sourcing requests.

• Work together with the Logistics and the Warehouse teams to ensure accurate

processing and shipping of orders.

• Help update customer data, including but not limited to customers: best email for

invoices, primary contact, shipping address, billing address, etc.

• Fulfill customer requests will include, but not limited to:

• Generating a customer return authorization,
• Providing pricing or quotes,
• Sending customer payment link and statements,

• Reviewing and processing newly submitted customer credit application by:

• Checking the customer’s credit references,
• Making sure that the delivery and billing addresses are correct,
• Make sure that all required contact information is filled out and correct,
• Creating the new customer in our database,
• Assign a price level to the new customer
• Notify and ensure the Logistics team to assign a zone for the new customer,
• Notify the sales representative who covers the customer’s area.

• All tasks that are assigned by management.

Candidate must have demonstrated the following in prior work experience:

• Attention to detail and a strong work ethic;

• Ability to communicate effectively via telephone and email with customers & internal

teams

• Ability to work in a fast-paced team environment,

• Ability to work a flexible schedule occasionally - e.g. providing teammate PTO coverage

on nights or weekends.

• Ability to stay organized and handle multiple tasks.

Language requirement - Candidate must be able to communicate fluently in English and

Mandarin, Cantonese, or Korean.

Education Level - Bachelor's degree in Business or related fields from an accredited institution

is a plus.

Southeast Asia Food Group, operates 24 hours a day, 6 days a week. The ideal candidate must

be flexible to accommodate business needs. Start time of 6am.

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