Southeast Asia Food Group is an Asian produce and grocery distributor based in Gowanus,
Brooklyn, NY. We are looking for an energetic, outgoing and self-motivated individual to join our
team as a Customer Service Associate.
The Customer Service Associate’s primary role will include, but not limited to:
• Taking and entering customer's orders via email, phone, and voicemail.
• Communicate cross-functionally with other departments to assist with customer order
related inquiries - e.g. inventory, product information, logistics/delivery, and new product
sourcing requests.
• Work together with the Logistics and the Warehouse teams to ensure accurate
processing and shipping of orders.
• Help update customer data, including but not limited to customers: best email for
invoices, primary contact, shipping address, billing address, etc.
• Fulfill customer requests will include, but not limited to:
• Reviewing and processing newly submitted customer credit application by:
• All tasks that are assigned by management.
Candidate must have demonstrated the following in prior work experience:
• Attention to detail and a strong work ethic;
• Ability to communicate effectively via telephone and email with customers & internal
teams
• Ability to work in a fast-paced team environment,
• Ability to work a flexible schedule occasionally - e.g. providing teammate PTO coverage
on nights or weekends.
• Ability to stay organized and handle multiple tasks.
Language requirement - Candidate must be able to communicate fluently in English and
Mandarin, Cantonese, or Korean.
Education Level - Bachelor's degree in Business or related fields from an accredited institution
is a plus.
Southeast Asia Food Group, operates 24 hours a day, 6 days a week. The ideal candidate must
be flexible to accommodate business needs. Start time of 6am.
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