Job Description

JCPenney Cashier Position

As a Cashier, you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role. Primary responsibilities include:

Customer Service & Sales

Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastically engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.

Checkout Standards

Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising impulse fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes point of sale on mobile warrior device to support line management.

General Operations

Assists with omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes.

Performance Standards

Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core competencies and accomplishments to achieve success at JCPenney include: solving problems and making smart decisions that drive sales, profit or customer service; executing work efficiently and effectively; inspiring strong performance in yourself and others. Providing great customer service; cooperating and building positive, inclusive and respectful relationships; taking accountability for your actions and outcomes. Proactively finding ways to improve the customer experience; showing the confidence and courage to do what is right; taking action with energy and urgency.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.

Pay Range: USD $12.00/Hr - USD $15.00/Hr.

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