Job Description

Job Description

Position Description:

Ensures the security and safety of all supply chain operation locations, Team Members, customers, and company assets, including inventory for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Performs and maintains effective measures to prevent shoplifting and mitigate potential safety risks within your area of responsibility. The role requires attention to detail, strong observation skills, and the ability to handle Asset Protection, Fleet and Safety-related incidents efficiently. The ability to deescalate situations and individuals is an essential part of this role.

Essential Duties and Responsibilities:

• Ensures efficient and effective program adherence related to Asset Protection, Safety, and Fleet systems and operations across multiple locations and facilities.
• Performs all strategies to deter, prevent and resolve shoplifting incidents within the assigned sites.
• Monitors surveillance systems, performs regular audits, and investigates any suspicious activities or behavior.
• Collaborates with site leadership to educate and bring awareness among Team Members about shoplifting risks and prevention techniques.
• Maintains a strong working relationship with local law enforcement agencies to support investigations and apprehensions when necessary.
• Conducts routine inspections of assigned sites to identify potential or active Safety and Asset Protection vulnerabilities and recommends appropriate improvements.
• Documents all incidents, reports, and activities in detail.
• Ensures compliance with relevant laws, regulations, and industry standards pertaining to Asset Protection, Safety, and Fleet.
• Maintains and supports investigation and investigation processes for corporate departments.
• Works shifts that include days, weekends, evenings, and occasional overnights as assigned.
• Conducts Asset Protection operations risk assessments, partners with others as needed to identify potential security/safety issues and performs assigned tasks to impact identified risks.
• Monitors security system alerts and responds to incidents as needed by coordinating with appropriate support and response teams.
• Monitors and analyzes supply chain data, including inventory levels, shipment tracking, theft incidents, and safety, to identify patterns and potential areas of improvement.
• Promotes a culture of safety and compliance by providing training, conducting Safety and Asset Protection assessments, and enforcing Safety and Asset Protection policies and procedures.
• Investigates theft, safety incidents, accidents, and analyzes root causes to recommend corrective actions and prevent future occurrences.
• Maintains accurate records of theft and safety incidents, reports all inspections and risk assessments as required.
• Coordinates with internal and external stakeholders to investigate operational security incidents, identifies root causes, and implements corrective measures to prevent future occurrences.
• Documents and report incidents, including recommending improvements or changes to systems and procedures to leadership.
• Collaborates with other departments to ensure that security and technology measures are integrated into the overall business strategy.
• Prepares and submits reports to management, detailing theft and safety performance, trends, and recommendations for improvement.
• Assists in the development and implementation of emergency response plans and business continuity strategies.
• Must have a valid state-issued driver’s license. Ability to safely operate reliable personal vehicles, and Company vehicles, including the process of renting and operating rental vehicles. Travels by vehicle as the driver, to multiple sites, often with little notice, to any locations operated by the Company or vendor. Travels to conferences and training locations are required.
• Reviews communications in a timely manner, checks for issues and addresses them appropriately.
• Develops and maintains relationships with Supply Chain leadership and other departments that allow Asset Protection operations to impact investigations, reducing overall shrink.
• Fosters a culture of Asset Protection and Safety awareness supporting all areas of investigations.
• Maintains investigations skill set for theft and fraud to assist in maximizing technology integration and usage.
• Maintains all related investigations training and certifications for self and team.
• Must complete and maintain all shoplifting written and physical exams and certifications at 100 percent accuracy.
• Conducts Asset Protection training to improve quality and performance.
• Maintains regular and consistent in-person attendance.
• Attends all meetings as required to promote and maintain systems and department services.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or equivalent required. Associate or Bachelor's Degree in a related field preferred.
• Experience in retail security/loss prevention, including the use of the Wicklander Zulawski (WZ) interview training program, preferred.
• Microsoft Office skills, including Word, Excel, Teams, and Outlook.
• Strong knowledge of technology systems related to Asset Protection, Safety, Fleet, and point of sale.
• Must have good oral and written communication skills with the ability to communicate and understand instructions, both verbal and written, in English.
• Bilingual skills are helpful but not required.
• Ability to prioritize duties daily, manage multiple investigations/audits, and discern the information given for appropriate next steps.
• Ability to make appropriate decisions in stressful situations.
• Ability to use strategic thought processes to minimize exposure to emerging threats and trends.
• Ability to analyze and interpret information to identify exceptions and trends signaling potential loss.
• Ability to analyze information, identify root causes, and develop/implement approved solutions in stressful situations.
• Ability to work independently and collaboratively, and manage multiple projects and priorities.
• Ability to influence activities and results of those who are not direct reports.
• Ability to obtain and maintain appropriate security clearance as the organization requires.
• Ability to speak and read English proficiently.
• Valid driver’s license and clean MVR.
• Ability to pass a background check and drug screen, where applicable, for the position.
• Regular and consistent in-person attendance.

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