Job Description

This is a seasonal position at Hurricane Harbor Phoenix, in Glendale, AZ. This position features competitive pay, starting at $19.50/hour and also comes with perks such as: Free entry to any Six Flags Park for all employees and a guest with each visit, additional complimentary tickets for friends and family, 40% discount off merchandise for all employees, flexible scheduling with daily and weekly pay available.
Responsibilities:

• Oversees daily operation of an assigned area within the waterpark, ensuring a safe and efficient environment while delivering exceptional guest satisfaction through personalized attention and service
• Monitors team member rotations and break schedules throughout the day to maintain effective coverage
• Provides outstanding Guest service and cultivates an environment where all Team Members share the same commitment to high-quality service
• Supports, promotes and enforces a comprehensive safety culture.
• Assist in managing aspects of Waterpark Operation to include staffing, training, and emergency response protocols.
• Ensures compliance with all Ellis & Associates, Six Flags Corporate policies and all Standard Operating Procedures.
• Conducts thorough daily inspections of all attractions and safety/rescue equipment prior to park opening to ensure operational readiness.
• Fosters a positive, high-performance team culture to enhance employee retention, motivation & morale.
• Monitors daily operations to ensure adherence to procedures; coaches and empowers the team, offering constructive feedback and ensuring accountability.
• Creates and maintains all programs related to Safety, Friendliness, Cleanliness, Guest Service, and any other programs developed to support the Aquatics Department and Hurricane Harbor as a whole.
• Coordinates and performs training, including department orientation, slide training, continuous on the job, in-service training and frequent daily auditing.
• Mentors all aquatics Team Members to achieve goals through positive communication, encouragement and coaching.
• Administer correct and consistent discipline measures to ensure all standards are being upheld in all regards.
• Adheres to and enforces all park policies.
• Performs all other duties as assigned or as necessary to support the Aquatics Department and Hurricane Harbor Phoenix.

• Must be at least 18 years of age
• A clear demonstration of excellent Guest Service skills and an evident commitment to our Guest First philosophy.
• A clear commitment to total safety, and a strong, safe background.
• A Team First attitude and a people oriented approach to leadership.
• Excellent communication skills to include both verbal and written format.
• Self-starter ability to anticipate and manage multiple projects of a varied priority through planning and preparation while working with a high level of attention to detail.
• The availability to work flexible hours and varied shifts including weekdays, weekends, and holidays.
• The ability to stand and walk for long periods of time outdoors in various weather conditions to include extreme heat and sun.
• Able to hear, read, speak and write English.
• Working knowledge of Microsoft Word, Excel and essential computer applications.
• A valid State Driver’s License with the ability to obtain a Park Driver’s License upon eligibility.
• Current or the ability to obtain an E&A Special Facilities license.

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